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Maintenance Service Request

Duke Ellington School of the Arts facility maintenance is managed by MBB Affiliates. They are responsible for:

Mechanical issues:
· HVAC- too hot/too cold calls

Electrical issues:
· Outlet isn’t working
· Lights are too bright or a light bulb needs to be changed
· Power Outage

Plumbing issues:
· Toilet or sink is clogged
· No running water

Break / Fixes:
· Door knob needs to be tightened
· Parking garage door isn’t closing properly

Cleaning Services:
· Spill in your classroom/office
· Trash needs to be emptied

Other Miscellaneous Services:
· Pest Control
· Landscaping

Internal faculty & staff can report issues in these areas by signing up with SalesForce (click here). This platform is used throughout DC Public Schools to report and keep track of facilities issues that are happening in the schools. It’s easy to sign up as long as you have a OR email address. Please click here to see the attached document to help you set up your account.

If you have any questions regarding this email, please feel free to send us an email at

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